Theoretical principles of the features of hotel industry are considered. The main tendencies of introductions for improving efficiency of enterprise operation are defined. The article deals with hotel service, the main ...

This article puts forward some cross-industry examples and best practices in terms of effective customer relationship management and retention strategies across customer life-cycle.

The purpose of this paper is to examine the part of goodwill in the intellectual capital structure and a company’s value. In Lithuania, it can be seen that a many of traded companies are not sufficiently valued by goodwill ...